FAQs

Q:How do I order a Kitz® Air Revitalisor and/or Botanical Solutions?

Please go to the SHOPPING page which has all the details on how to do this or go to the BUY ONLINE page.

Q:What methods of payment do you accept?
 
 The following methods of payment are accepted:
  • PayPal
  • Direct Bank Deposit into the account of Zenfresh Solutions Pty Ltd.

  BANK: ANZ 
  BSB: 012 246
  ACCOUNT NUMBER: 191339305 

  Please use your name as a reference.

Q:What are the postage and handling costs? 
 

All orders will be dispatched from Sydney via standard Australia Post. Delivery time will be
5-10 days depending on the state in which you live. Deliveries within Australia ONLY.

  • Botanical Solutions ONLY:
    $9.00 flat rate
  • 1 x Kitz® Air Revitalisor including 1 x FREE Botanical Solution:
    = $17.00 flat rate

  • 1 x Kitz® Air Revitalisor including 1 x FREE Botanical Solution AND additional Botanical Solutions purchased at the same time (max 5 x additional Botanical Solutions):
    = $26.00 flat rate

Q:How often must I clean my Kitz® Air Revitalisor?

The Kitz® Air Revitalisor must be cleaned and the water changed every 2-3 days. This will prevent the build up of bacteria in the unit. The grey funnel must be cleaned every two weeks again to prevent unhealthy bacterial build up.
 

Q:I have my own essential oils. Can I use them in the Kitz® Air Revitalisor?

No, you cannot. The Kitz® Botanical Solutions contain the environmentally safe, active ingredients that are proven to kill 99% of bacteria and they have the anti-bacterial and anti-fungal properties. Also, the Kitz® Botanical Solutions are water-soluble and will not cease the motor.
 

Q:Does the Kitz® Air Revitalisor have a warranty?

Yes, there is a one year warranty on the unit and LED base. There is NO warranty on the plastic bowl. The following will void the warranty:
  • The use of any other essential oils or liquids other than COLD tap water and Kitz® Botanical Solutions.
  • Tampering/opening the motor of the unit.
  • Immersing the motor in water.
  • Dropping or misusing the unit.
Please keep your invoice as proof of purchase. 

Q:Can I clean the plastic bowl with hot water or put it in the dishwasher?
 
No, the plastic bowl can be cleaned with cold water, a small amount of dish detergent and a soft cloth. Do NOT place the plastic bowl in a dishwasher or use hot water as the bowl will be damaged.
 

Q:Must I run my Kitz® Air Revitalisor continuously?

The Kitz® Air Revitalisor is designed to run for hours at a time. As this is an electrical unit, caution and common sense must ALWAYS be exercised when using the product. Please read the "Important Safety Instructions" insert included in every Kitz® Air Revitalisor box before use.